ServiceNow ITSM Solution Architect

Practice  SAP  Job Code    Job Title  Consultant ServiceNow  Department  SA  Skill           Employee Type  FTE  Experience  6Y +  Reporting Manager   

 

Job Description  This role is responsible for configuration and implementation of ServiceNow, which further includes both support and maintenance activities. He/She will be an individual contributor with the ability to interact with a global team of functional leaders, business partners, technical experts and articulate how to best integrate SAP technologies to deliver superior business impact. Responsibilities 

• Defines, guides, and supports the execution of your technical governance processes.
• Help in developing standards and practices for maintaining the ServiceNow architecture model.
• Assists in developing standards and practices for maintaining the health of the ServiceNow platform. 
• Supports design and implementation of a platform operating model to achieve your desired outcomes and foster end-user adoption. 
• Provides technical evaluation of demands against ServiceNow platform architecture, platform capabilities, and best practices.
• Guides ServiceNow Platform design, including considerations for integration and performance.
• Assesses architecture and solution designs to support your objectives including alignment with ServiceNow implementation best practices. 
• Offers guidance on prototyping and accelerating time from design to deployment. 
• Provides technical guidance in platform development and platform- wide solutions. 
• Advises on configuration and coding standards.
• Supports remediation of configurations not aligned to ServiceNow best practices. 

 

 

Essential Skills  Job   •   6 plus years’ experience in technical solution design and implementation. 
•   Proven management/influencing abilities. 
•   Experience with creating ROI/value propositions for customer software implementations. 
•   Knowledge of IT and Enterprise Service Management is critical. 
•   Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential. 
•   ServiceNow experience in the areas of ITSM, ITBM, ITOM, CSM or HR products are highly desirable. 
•   Load, manipulate, and maintain data between ServiceNow and other systems. 
•   Deployment of features and any ServiceNow releases – Conducting Instances Upgrades
•   Creation of Glide Record object, Business Rules, UI actions, custom related list, ACL s 
•   Creation of Script based UI Policy and Client Script. Glide Ajax, Glide Form (g_form), Glide User (g_user), Glide Record, Glide System, Glide 
•   ServiceNow Certifications: CSA, CAD, CIS-ITSM or CIS-CSM are a must-have
•   ServiceNow Certifications in all areas are highly desirable.   
•   Experience in multiple application architectures and supporting technologies. 
  Personal  

• Should understand business objectives and organization structure.
• The candidate must have strong work ethics and trustworthiness.
• The candidate should possess attention to detail and maintain confidentiality and integrity.
• Must be highly collaborative and team oriented with commitment to excellence. 

 

Preferred Skills  Job 

• Must be proficient in Microsoft Office (Advanced) 
• Should have knowledge on online data collection tools.
• Self-motivated, fast learner with the ability to operate independently 

Personal  

• Ability to work under pressure to achieve multiple daily deadlines for client deliverables with a mature approach.
• Negotiation and persuasion skills are required to work with partners and implement changes.
• A very inquisitive mind that can factor in several variables acting on the situation.