ServiceNow Technical Consultant - ITSM & Integrations

Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.

Work You’ll Do

As a Consultant, Technical Transformation on the ServiceNow team, you will be responsible for:

• Supporting the design, configuration, and deployment of ServiceNow solutions for federal and defense clients
• Contributing to requirements gathering, solution design, development, testing, implementation, and ongoing platform support
• Developing or supporting workflows, integrations, user experiences, and data models within the ServiceNow platform
• Assisting with platform modernization efforts, including upgrades, performance optimization, documentation, and issue resolution
• Collaborating with client stakeholders and cross-functional project teams to support delivery milestones and mission outcomes

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others

The Team

Deloitte’s Government & Public Services (GPS) practice – our people, ideas, technology and outcomes – is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our ServiceNow offering designs, implements, and delivers strategies and technologies to increase the efficient and value delivery by the enterprise IT function.

Qualifications

Required:

• Bachelor’s degree
• be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• 2+ years of experience with ServiceNow in 1 or more of the following areas;
• ServiceNow solution architecture, scoped applications, workflows, scripting, data models, UI experiences, and integrations
• Technical leadership across requirements, design, configuration, development, testing, deployment, operations, and maintenance
• ServiceNow Impact advisory, value management, stakeholder engagement, executive reporting, and organizational change management
• Federal compliance, including DCSA RMF/ATO processes, security, governance, and platform roadmaps
• Procurement workflow automation, including integrations with APMS, DFAS, and WAWF using REST, SOAP, Integration Hub, and MID Server
• Platform operations, incident resolution, upgrades, patching, performance optimization, documentation, and user support
• Leadership of development teams, sprint reviews, junior developers, technical quality, and delivery milestones
• ServiceNow solutions supporting HR services, IT service management, procurement, and enterprise operations

Preferred:

• 1+ years of experience supporting federal government or defense clients
• 1+ years of experience with IT Service Management (ITSM), human resources service delivery, procurement, or enterprise operations use cases in ServiceNow
• 1+ years of experience with ServiceNow solution design, workflow automation, or platform integration
• Experience supporting compliance, governance, or security requirements in a federal environment

For individuals assigned and/or hired to work in Virginia, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to Virginia and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $97,700 to $162,800.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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