Servicenow Administrator

ServiceNow Administrator

Job Description

The ServiceNow Administrator will manage the day-to-day administration, support, maintenance, and enhancement of an enterprise ServiceNow platform within a large, stable financial services organization. You will partner closely with engineers, process owners, and business stakeholders to ensure platform reliability, support end users, implement configuration changes, and maintain overall platform health. This contract-to-hire role offers a balanced mix of ServiceNow administration and engineering responsibilities, making it ideal for someone who enjoys both technical platform work and collaborative problem solving.

Responsibilities

• Administer, support, and maintain the enterprise ServiceNow platform on a daily basis, ensuring high availability, reliability, and performance.
• Collaborate with engineers, process owners, and stakeholders to understand business requirements and translate them into effective ServiceNow solutions.
• Manage and fulfill Service Catalog requests and associated service tasks, which make up approximately 40% of the role, ensuring timely and accurate delivery of services.
• Handle incident and problem resolution within the ServiceNow environment, representing about 20% of the role, including root cause analysis and long-term remediation.
• Plan, coordinate, and execute ServiceNow platform upgrades, patches, and maintenance activities, accounting for roughly 20% of the role, while minimizing impact to end users.
• Configure and enhance the ServiceNow platform, including forms, workflows, business rules, and integrations, comprising about 20% of the role.
• Support and configure IT Service Management (ITSM) processes such as Incident, Problem, Change, Service Catalog, and Request Management in ServiceNow.
• Work with IT Asset Management (ITAM), CMDB, Service Portfolio/Project Portfolio Management (SPM), and Security Operations (SecOps) modules as needed to support enterprise initiatives.
• Ensure adherence to ITIL-based processes and best practices across the ServiceNow platform.
• Apply Agile and Kanban methodologies to manage work, prioritize tasks, and deliver enhancements iteratively.
• Monitor platform health, identify issues proactively, and implement improvements to optimize performance and user experience.
• Independently manage workload, priorities, and deadlines while communicating progress and risks to stakeholders.
• Troubleshoot complex technical and process issues within ServiceNow and drive them to resolution.
• Document configurations, changes, procedures, and support knowledge to enable consistent platform management and user support.

Essential Skills

• At least 1 year of enterprise ServiceNow administration experience.
• ServiceNow Certified System Administrator (CSA) certification.
• Hands-on experience configuring and supporting the ServiceNow platform in an enterprise environment.
• Experience with ServiceNow platform upgrades, patching, and ongoing maintenance.
• Strong troubleshooting and problem-solving skills within the ServiceNow ecosystem.
• Ability to independently manage workload, priorities, and multiple tasks in a fast-paced environment.
• Strong written and verbal communication skills for collaborating with technical and non-technical stakeholders.
• Experience with IT Service Management (ITSM), including Incident, Problem, Change, Service Catalog, and Request Management.
• Familiarity with IT Asset Management (ITAM), CMDB, Service Portfolio/Project Portfolio Management (SPM), and Security Operations (SecOps) modules.
• Working knowledge of Agile and Kanban methodologies.
• Understanding of ITIL framework and its application within ServiceNow.

Additional Skills and Qualifications

• Experience working in a large enterprise or complex corporate environment.
• Background supporting multiple ServiceNow modules beyond core ITSM, such as ITAM, CMDB, SPM, or SecOps.
• Experience partnering with cross-functional teams including engineers, process owners, and business stakeholders.
• Ability to translate business requirements into scalable ServiceNow configurations and workflows.
• Strong attention to detail and commitment to maintaining platform integrity and data quality.
• Interest in growing from a primarily administrative role into more advanced engineering and platform ownership responsibilities.
• Comfort working within structured processes and governance aligned to ITIL and Agile practices.

Work Environment

This is a contract-to-hire position based onsite in downtown Cincinnati, Ohio, within the United States. The role requires working onsite five days per week in a professional office setting. The work environment centers around an enterprise ServiceNow platform supporting ITSM, ITAM, CMDB, SPM, and SecOps capabilities, using Agile and Kanban methodologies and ITIL-aligned processes. The facility offers free on-site gym access and a free cafeteria serving breakfast, lunch, and dinner for employees, as well as subsidized parking. Professional dress attire is required in the workplace.

Job Type & Location

This is a Contract to Hire position based out of Cincinnati, OH.

Pay and Benefits

The pay range for this position is $35.00 - $50.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Cincinnati, OH.

Application Deadline

This position is anticipated to close on Nov 19, 2026.

Workplace Type

This is a fully onsite position in Cincinnati,OH.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.